I would like to welcome you to Perry Memorial Hospital on behalf of our Board of Directors, Medical Staff and employees. While you are here the entire hospital team will strive to make your visit as comfortable and pleasant as possible.  It is our objective to provide the highest level of quality care and customer service.  If we do not exceed your expectations please let any member of our team know where we can improve and we will take immediate action to address the opportunity for improvement. You may also contact our Patient Advocate at Extension 2252 for further assistance.

It is our hope that this information helps you become more familiar with Perry Memorial and the people who will be caring for you or your loved ones. It is important for you to understand and participate in your own healthcare. When you are informed, understand and participate there are many direct benefits to you .

We very much appreciate your comments and suggestions. Our Customer Service program may provide you with survey forms to complete and return. Your feedback is vital to us as we strive to provide you with compassionate, quality healthcare and the highest levels of customer service. Please visit our Customer Comment Page to see what some of our customers had to say about the care they received at Perry Memorial.

The opportunity you have provided us with, to help you with your healthcare needs, displays the trust you have placed with us.  We hope that we have exceeded your expectations and you will again utilize us for any future healthcare needs.

Thank you for choosing Perry Memorial.

Sincerely,

Rex D. Conger
Rex D. Conger, FACHE
President and Chief Executive Officer

Patient Information- Click to learn more about any topic:

• Patient Advocate- ensures that your needs are met, questions are answered and concerns are addressed.
• Privacy Policy
• Ethical Code of Conduct- designed to assist all those affiliated with the Hospital in applying legal and ethical practices to their everyday work
• Patient Rights- it is our policy to recognize that patients have rights and responsibilities
• Accomodations- details on the accomodations available during your stay at Perry.
• Safety and Security- read about the steps we take to ensure that you are safe and secure during your stay.
• Family and Friends- includes our visiting hours, waiting rooms, the gift shop, the Park Avenue Cafe, our chapel, overnight stays, and other information.
• Social Services (including Advanced Directives and Illinois State Law)
• Hospital Bills and Insurance - accepted managed care plans/HMOs and PPOs, as well as information on the billing process and who to contact with billing questions. You can also print a copy of our Financial Assistance Application.
• Going Home
• Your Hospital Team
• Continuing Education and Support Groups offered by Perry
• Pain Management and Control